What We Do

Fleet Support Operations provide a full nationwide breakdown, repair and recovery service throughout the UK and Europe 24-7, 365 days a year.

From Request to Repair - Your Time is Our Urgency

As soon as a service request is received at our control centre, all relevant details are logged and an appropriate agent is dispatched within minutes.

Our internal IT systems alert the controller to provide constant feedback - available via fleetaid:data online - until the breakdown reaches a conclusion.

All of our approved operating agents, of whom we demand both fast response and first class service, are put through a stringent vetting procedure.

Minimising Downtime

Our company ethos is to minimise costly vehicle downtime, with an emphasis on safe, permanent repair wherever possible. With huge experience in the industry, we understand the severe implications of loads not reaching their destination at the allotted time.

Safety First

Of course, we implement our services with the safety of your drivers and our agents as our absolute priority.

Cost Effective

Once an incident has been satisfactorily concluded, our agents are automatically contacted for a complete work breakdown and costing. These costings are vetted against the times recorded by our controllers. This ensures you are only charged the actual time spent on the job. Customers can see the savings made on their behalf with a monthly savings report.

Contingency Planning

Continual, uninterrupted, round-the-clock support is vital for our customers. That’s why we have full, comprehensive disaster recovery and contingency plans.

Whether a fault lies in the electrical supply, IT or telecoms networks, or even a disaster on-site, our industry-leading procedures ensure continued service to our customers.